Search
Wishlist
0 items / $ 0

Menu
Search
0 items / $ 0

Frequently Asked Questions

Home » Frequently Asked Questions

GENERAL

You can pay with debit and credit cards on our website, make a bank transfer, or pay in cash upon receiving your purchase..

Yes! we are located at Av. Coronel José Felix Bogado casi, Asunción 1103
Zenith Building : 12th Floor
Asunción.

All our products are of our own manufacture, new and exclusive.

SHIPPINGs

Yes, of course! We ship nationwide through AEX.

The delivery time for Asunción and Gran Asunción is 24 to 48 hours. For the interior of the country, it is 48 to 96 hours.

changes and RETURNS

We do not accept returns.

All our products are manufactured in-house. We also offer a personalized attention service to each client to resolve any problem you may have.

If your order arrived in poor condition, please contact us immediately so that we can resolve the situation and proceed with the corresponding assistance according to the case.

If you need to make any changes to your order or cancel it, please contact us as soon as possible and we will do our best to help you. Please note that once the order has been processed for shipping, we may not be able to cancel it since once the payment has been processed we no longer issue refunds, however, you have the option to exchange for another product within a period of no more than 24 hours.

Yes, you must bring the product to us within a period of no more than 24 hours. It must be in optimal conditions. We do not accept returns on products that have been used or that are not in their original condition (with label, packaging and accessories in good condition). state). The exchange may be made for another product of equal or greater value, paying the difference if it is a product of greater value. We do not make refunds.

PURCHASING

We accept payments with debit and credit cards through the web, bank transfer or cash payment upon receiving your purchase.

If you have not yet received a confirmation email after placing your order, please check your spam or junk mail folder. If you cannot find the confirmation email, please contact us so we can help you solve the problem.

If you have any other questions or concerns, please do not hesitate to contact us. We are here to help you and solve all your doubts.

Shopping cart
Close
Sign in
Close

No account yet?

Utilizamos cookies para mejorar su experiencia en nuestro sitio web. Al navegar por este sitio web, acepta nuestro uso de cookies.
Accept
Start typing to see products you are looking for.
Shop
Wishlist
0 items Cart
My account

At Ilse Jara, we are committed to offer you a safe and comfortable shopping experience, guaranteeing the protection of your data and an easy to follow process.

Your security is our priority. That is why we use advanced technologies that protect your personal and payment information, ensuring that all your data is always protected.

Our payment methods meet the highest security standards and are designed to give you peace of mind with every purchase. We make sure that your financial information is never shared or stored.

We want your experience to be simple and hassle-free. That's why we've streamlined our payment system so you can make your purchase in just a few steps, with flexible options like one-click checkout for registered users.

If you have any questions or problems during your purchase, our customer service team is available to assist you. We offer real-time support via online chat, ensuring that you always have someone ready to help you.

In Ilse Jara, we offer the payment method through Bancard, one of the most secure and reliable payment gateways in the market. Bancard allows you to make your payments quickly and easily, ensuring the protection of your personal and financial data.

Bancard is an electronic payment gateway that facilitates secure transactions with credit and debit cards from local and international banks. It is widely used to process online payments in Paraguay and other countries, guaranteeing high security standards.

How to pay with Bancard?

With Bancard, payments will be processed in Guaraníes (PYG), the official currency of Paraguay. The amount due for your purchase will be subject to the conversion rate applied by your bank or card issuer at the time of the transaction.

  1. Select Bancard as your payment method at checkout.
  2. Enter your credit or debit card details securely.
  3. Confirm payment and follow the instructions to complete the process.

Note: In some cases, your bank may require additional authentication to further secure your transaction.

Bancard Payment Coverage

This payment gateway has a wide coverage, allowing you to make transactions using different payment methods and from different countries, as long as the cards are enabled for international transactions.

Advantages of paying with Bancard:

  • Transaction Security: All transactions made through Bancard are protected with advanced encryption technology, which ensures that your personal and financial data is always protected.
  • Speed and Efficiency: Make payments instantly, without complications. The Bancard payment process is fast and is completed in just a few steps.
  • Compatibility: Bancard accepts a wide variety of credit and debit cards from different banks, which facilitates the process for our customers.
  • Real-Time Verification: Once payment is made, you will receive an instant confirmation so you can proceed with your purchase without delay. This ensures that, regardless of your location, you will be able to complete your payments securely and reliably.

At Ilse Jara, we ensure that your purchase reaches any part of the world quickly and securely. Our goal is to make sure your order arrives efficiently and affordably, offering preferential rates to certain destinations.

We offer both domestic and international shipping with competitive rates, subject to the availability of our routes and logistical services.

Taxes and duties Some countries may apply additional duties or taxes, which are not included in the shipping cost and will be the customer's responsibility upon receiving the package.

Order tracking Once your order has been shipped, we will provide you with a tracking number so you can monitor your package at all times.

Delivery times

  • For shipments within Paraguayan territory, the delivery time is 24 to 48 hours for Asunción and Greater Asunción. For other areas of the country, delivery takes between 48 and 96 hours.
  • For international shipments, delivery times may vary depending on the destination and the availability of our routes.
  • Due to the variability of international routes and logistical restrictions in certain countries, international shipments are subject to availability. Before completing your purchase, please contact us via our Online chat, and we will provide all the information regarding the shipping conditions to your destination.
Tabla de Tallas
Tabla de Tallas